CapMetro is dedicated to evolving our safety measures to serve our transit community better.

We’re expanding our public safety program to three specialized safety teams to help connect riders with the appropriate support and resources.  


Your Role in Shaping a Safer Transit Experience:         

Our new public safety approach is designed to address each safety incident effectively and build toward a safer transit experience, and your participation is key. We invite you to actively help shape the new safety initiatives to meet the unique needs of our transit system. Your insights are essential in refining our public safety work to reflect our community. Together, we can create a safer, more responsive transit environment. 

Engage at Our Upcoming Subcommittee Meetings: 

  • Program Strategies and Policies:  Review and provide feedback on our draft policies for the new Transit Police Department, and learn more about how CapMetro is strategically allocating resources to ensure that riders feel safe and get the precise help they need when they need it.

    • Review and provide feedback on policies here!

  • Community Engagement and Rider Experience: Coming soon! Explore ways to strengthen relationships with our community through partnerships, outreach programs, and engagement opportunities.
  • Operations and Personnel: Coming soon! Engage with content surrounding the day-to-day operations of the Public Safety Program! 

Questions? Please don't hesitate to reach out to us at

Question title

If you'd like to be updated on upcoming engagement opportunities, register here!

More About Our Three-Team Public Safety Approach

Our three-team approach to public safety is making rides safer for everyone. Our approach strategically uses resources, ensuring that riders feel safe and get the precise help they need when they need it. This is how our teams work together:

  • Public Safety Ambassadors:

These front-line customer service ambassadors are our eyes and ears on the ground. They ride CapMetro services and are trained to respond to immediate safety concerns, provide directions and connect riders with appropriate resources.

  • Community Intervention Specialists:

When more comprehensive assistance is needed, our Community Intervention Specialists step in. These on-staff social workers are equipped to connect individuals to essential resources, such as housing, food or healthcare, ensuring a supportive and responsive approach to each unique situation.

  • Transit Police Officers:

For those rare moments when law enforcement is necessary, our dispatchers are on standby to call local police. We are building a Transit Police team (pending TCOLE certification) trained specifically for our transit environment, ensuring focused and effective responses.


To learn more about our Public Safety Program, visit

To learn more about our Public Safety Advisory Committee and participate in meetings, visit