Cost of Service Rate Study
Cost of Service Rate Study
Thank you for providing input on our Cost of Study priorities. Your feedback will be important in setting rates for the coming year.
A Cost-of-Service Rate Study is being conducted now, with a goal of increasing affordability for customers, while improving and maintaining critical utility infrastructure for extreme weather and a growing population. Austin Water invites its customers to attend one of several Open Houses over the next several weeks to learn about their water and wastewater system, planned investments, and how these investments may impact rates in the coming year. As Austin Water seeks to improve system resiliency, keep pace with a growing population, and optimize the system, water and wastewater, rate increases may be needed in 2025.
In-Person Open Houses: No formal presentation will be made. Customers can drop in at any time to view materials and speak with Austin Water officials. Representatives from customer service will be on hand to answer billing questions. Comment cards will be provided.
7051 Village Center Drive, Room 1
Virtual Open House: Austin Water Officials conducted a webinar explaining the need for the Rate Study, preliminary findings and potential rate impacts. Attendees will have an opportunity to ask questions.
If you need interpretation assistance at any of these events or have questions about any of these meetings, please contact AWPublicInformation@austintexas.gov.
Public Involvement Committee Meetings:
These meetings are open to the public. Click the links below to see recordings of the meetings and back-up reference materials.
Location:
- City of Austin Permitting and Development Center 6310 Wilhelmina Delco Dr, Room 1406, Austin, TX 78752
Dates:
- Mon, Jan 22,
3:00-5:00pm
- Mon, Feb 5,
3:00-5:00pm
- Mon, Feb 26,
3:00-5:00pm
- Mon, March 4,
3:00-5:00pm
- Mon, March 18,
3:00-5:00pm
- Mon, April 15,
3:00-5:00pm
- Wed, May 1
3:00-5:00pm
- Tue, May 21
3:00-5:00,
PDC Room 1401/1402
- Mon, June 10
3:00-5:00
Waller Creek Center, Room 104
- Mon, July 1
3:00-5:00pm
Waller Creek Center, Room104