Question title

* What is your First and Last Name?

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* What is the name of your agency?

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* What county is your agency based in?

Collin
Dallas
Denton
Ellis
Erath
Hood
Hunt
Johnson
Kaufman
Navarro
Palo Pinto
Parker
Rockwall
Somervell
Tarrant
Wise
Closed to responses

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* What cities does your agency represent or serve?

Closed for Comments

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* What counties does your agency represent or serve?

Closed for Comments

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* What populations does your agency serve? (Select all that apply)

Children
Adults
Older Adults
Students
Veterans
Individuals with Disabilities
Low-income individuals or families
Those who do not have personal vehicles
Other
Closed to responses

Question title

* What populations does your agency MOST serve? (select all that apply)

Children
Adults
Older Adults
Students
Veterans
Individuals with Disabilities
Low-income individuals or families
Those who do not have personal vehicles
Other
Closed to responses

Question title

* Does your agency conduct customer / client satisfaction surveys focused on public transportation?

Yes
No
Unsure
Closed to responses

Question title

* What are the most requested trips among those you serve? (select top 5)

Work
School (k-12)
School (higher education)
Medical
Meals
Religious Activity
Social / Entertainment / Events
Social Service
Shopping
Airport Connection
Closed to responses

Question title

* What keeps your customer / clients from getting where they need to go? (select all that apply)

No car available to them
Nobody to drive them
Safety concerns with public transportation
Health concerns with public transportation
Unable to use public transportation due to a disability
Not aware of public transportation options
Public transportation services don't meet their needs
Not applicable
Other
Closed to responses

Question title

* For public transportation options that do not meet your customers / client's needs, what is the reason? (select the likely top 3)

Takes too long
Costs too much
Too many transfers
Not reliable
Requires advance reservations
Not available at locations needed to travel
Not available near places of residence
Not available on days needed to travel
Not available at times needed to travel
They need additional assistance getting to/from or on/off the vehicle
Other
Not applicable
Closed to responses

Question title

* What is the best way to enhance your customers / client's public transportation experience? (Rank in order of preference. Top choice is the most preferred)

Closed to responses

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* What transportation challenges need to be addressed in your service areas?

Closed for Comments

Question title

* What funding approach will have the best impact on improving access to transit? (select all that apply)

Additional federal funding in public transportation
Additional state funding in public transportation
Additional local government funding in public transportation
Increased public‐private partnerships
Increased local government contracts to provide public transportation
Increased number of cities becoming transit authority member cities
All of the above
Other
Closed to responses

Question title

* What method would be best to improve awareness of available public transportation services to customers / clients? (Rank in order of preference. Top choice is the most preferred)

Closed to responses

Question title

* What challenges does your customers / clients most often report with using public transportation?

Lack of clear instructions (Ex. where to start, who to contact, what questions to ask)
Language barrier
Accessibility
Not applicable
Other
Closed to responses

Question title

* Which of the following existing or emerging technology solutions would help your agency plan or deliver services to seniors, individuals with disabilities, and low‐income individuals? (select all that apply)

Computer assisted dispatching
Autonomous transit vehicles
Automated routing / scheduling for vehicles
MaaS digital platform integrating planning, booking, ticketing, and payment
On-demand ride hailing services
"Smart" fare technology (Ex. smart card)
Mobility hubs
Other
Closed to responses

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* Have you ever heard of Access North Texas?

Yes
No
Closed to responses

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* Has your public agency been involved in developing a transportation plan within the North Central Texas region?

Yes
No
Not sure
Closed to responses

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* In your opinion, what can be done to better connect members of the public to the existing public transportation system?

Closed for Comments

Question title

* What additional inputs do you have about regional public transportation services within North Central Texas?

Closed for Comments

Frequently Asked Questions

The survey will be made available in May 2024 and closed in April 2025.

Update: Survey extended to the end of May 2025.

Yes. All questions require input. However, some questions provide an option to input an “n/a” or select a “prefer not to answer” choice.

This depends on the individual completing the survey. However, it should take 5-10 minutes to complete.

Yes. It is encouraged that you share the survey so others may have the opportunity to complete it.

Your information will be used to help develop goals and strategies that will be included in the Access North Texas 2026 update. For an example, see the 2022 Access North Texas plan on the Access North Texas website.

Yes. See the below download link. If you print the survey, you can email the completed survey to accessnorthtexas@nctcog.org. OR you can mail it to “NCTCOG Transportation Department, Attn: Evan Paret” at P.O. Box 5888, Arlington, TX 76005-5888.

For any questions about the survey, please contact accessnorthtexas@nctcog.org