Closing the Loop on Feedback - OE5 Survey

This survey focuses on understanding resident experiences with how the City communicates, follows up, and closes the loop on feedback received through structured resident engagement opportunities, such as surveys, public meetings, workshops, and other formal engagement processes. It is not intended to capture experiences related to general service requests, customer service inquiries, or complaint resolution, which are managed through other City processes.

The goal is to better understand how residents experience receiving updates and outcomes after providing input, and to identify opportunities to improve transparency, communication, and follow-up in the City’s engagement processes.

1. What is your relationship to the City of Raleigh? (Select all that apply)

I live in the City of Raleigh

91%

I attend events / use services in the City

64%

I own property in the City of Raleigh

55%

I work in the City of Raleigh

32%

I do not live or work in Raleigh but have interacted with the City

Not sure / prefer not to say

Closed to responses | 88 Responses

2. How often have you interacted with the City of Raleigh in any capacity in the past 12 months?

A few times a year (2-11 times)

50%

Weekly or more often

34%

About once a month

Once in the past 12 months

Not at all in the past 12 months

Closed to responses | 88 Responses

3. Have you ever provided feedback to the City through a structured engagement process (such as a survey, public meeting, online form, or advisory board)?

Yes, multiple times

58%

32%

Yes, once

10%

Not sure

Closed to responses | 88 Responses

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Closing the Loop on Feedback - OE5 Survey

Closing the Loop on Feedback - OE5 Survey

About You

* 1. What is your relationship to the City of Raleigh? (Select all that apply)

* 2. How often have you interacted with the City of Raleigh in any capacity in the past 12 months?

* 3. Have you ever provided feedback to the City through a structured engagement process (such as a survey, public meeting, online form, or advisory board)?

1. What is your relationship to the City of Raleigh? (Select all that apply)

2. How often have you interacted with the City of Raleigh in any capacity in the past 12 months?

3. Have you ever provided feedback to the City through a structured engagement process (such as a survey, public meeting, online form, or advisory board)?