City of Asheville, NC Survey

Question title

1. How well do you understand stormwater - what it is, how it can impact the environment and why cities manage it?

I understand very well. I know about stormwater detention, water quality, floodplain management, and watershed studies.

I understand fairly well. I know that we have systems that carry stormwater runoff away and it is not treated at a treatment plant.

I understand a little. I know that it rains and the water goes in a drain.

I do not understand at all. I thought it all flows to a sewer treatment plant.

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City of Asheville, NC Survey

Question title

2. How well do you understand the City of Asheville's role in stormwater management?

I understand very well. I know the City maintains only what is within the City right-of-way and I see work installing new systems around the City.

I understand fairly well. The City works on stormwater pipes to convey stormwater runoff, as well as administers programs to make the water quality better.

I understand a little. There is a stormwater charge on my water/sewer bill but I am not sure how the Stormwater Department uses the money to address stormwater problems.

I do not understand at all. I did not know the City had a stormwater program.

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City of Asheville, NC Survey

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3. You are driving and encounter a flooded street where the water is too deep to go through. What do you do?

Turn around and take another route.

Turn around and call 911.

Turn around and call the City of Asheville Stormwater Division.

I have never encountered a flooded street in Asheville.

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City of Asheville, NC Survey

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4. When thinking about stormwater, which of the following do you experience frequently?

Sinkholes in the road

Pollution in creeks and streams

Roadway flooding

Pipes and creeks in need of repair

Other - please explain.

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City of Asheville, NC Survey

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5. Have you noticed an increase either in the number or intensity of any of the following? Check all that apply.

Prolonged rain events that resulted in standing water or flooding or landslides.

Rain storms as a result of hurricanes that may have resulted in standing water or flooding or landslides.

Prolonged dry spells resulting in drought or wildfire.

Increased extreme temperatures (extremely hot or extremely cold)

Other

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City of Asheville, NC Survey

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6. Have you ever attended a City of Asheville public meeting where stormwater was a topic for discussion with Stormwater staff present to answer questions?

Yes

No

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City of Asheville, NC Survey

Question title

7. If you answered 'no' to the previous question, why have you not attended a public meeting before when Stormwater staff were present to answer questions?

I never knew about the opportunity.

Stormwater is not something that affects me.

I watch or attend City Council meetings for that information.

It is not convenient for me to attend because of time, location or both.

My neighborhood/homeowner's association provided me with the information that I need.

Other

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City of Asheville, NC Survey

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8. Have you ever used the Asheville App to report an issue with stormwater in your community?

Yes

No

What is the Asheville App?

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City of Asheville, NC Survey

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9. How often do you receive a stormwater utility bill?

Never (apartment dweller/not the household bill payer/other)

Monthly

Bi-monthly

Yearly

Bi-annually

Not sure

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City of Asheville, NC Survey

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10. Is your stormwater bill easy to understand, i.e., you know what you are paying for?

Yes

No

I don't know

I don't review my bill

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City of Asheville, NC Survey

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11. Do you read the inserts that occasionally come with your bill?

Yes

No

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City of Asheville, NC Survey

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12. Do you feel that your area receives enough attention/notification regarding stormwater issues?

Yes

No - Where do you feel more attention is needed?

I don't know

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City of Asheville, NC Survey

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13. How easy is it for you to get answers to questions you have about stormwater, flooding or other stormwater issues?

Easy

Takes two or more calls

Difficult

Feels impossible

Never needed to ask

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City of Asheville, NC Survey

Question title

14. How often do you visit the City of Asheville's Stormwater Management website?

Stormwater Services and Utility

Never

Once or twice a month

Weekly

When I have a stormwater problem

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City of Asheville, NC Survey

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15. What neighborhood do you live in?

City of Asheville, NC Survey

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16. How would you like to receive information/notifications regarding stormwater issues?

Watch meetings online

Watch meetings on television

Listen to public meetings by telephone

Watch City of Asheville videos on YouTube

Visit the City of Asheville government website

Read City of Asheville government news on the city blog

Read City of Asheville government news through an E-Newsletter

Read City of Asheville government news through social media

Hear about it from family or friends

Other

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